Privacy Policy

1. Introduction

At ChargeZone Fashion, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and purchase our women's clothing products. Please read this policy carefully to understand our practices.

2. Information We Collect

We collect information that you provide directly to us during the purchase process, including:

• Contact Information: Name, email address, phone number for order confirmation and shipping updates
• Shipping Address: Delivery address for physical product shipments
• Billing Information: Billing address associated with your payment method
• Payment Information: Credit card details processed securely by third-party payment processors (never stored on our servers)
• Order History: Purchase history, product preferences, and order details
• Size Preferences: Clothing size information you provide during checkout
• Communications: Messages you send to our customer support team, product reviews, and feedback
• Technical Data: IP address, browser type, device information, and usage data collected through cookies

3. How We Use Your Information

We use your information for the following purposes:

• To process and fulfill your clothing orders and ship products to your address
• To send order confirmations, shipping notifications, and delivery updates
• To process returns, exchanges, and refunds
• To provide customer support and respond to your inquiries
• To send promotional emails about new collections and special offers (opt-out anytime)
• To personalize your shopping experience with product recommendations
• To detect, prevent, and address fraud and security issues
• To improve our website, products, and customer experience
• To comply with legal obligations and enforce our Terms of Service

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Shipping Partners: Delivery services like USPS, FedEx, or UPS to fulfill your orders
• Payment Processors: Secure payment processing services to handle transactions
• Service Providers: Email services, hosting providers, and analytics tools that help us operate
• Legal Authorities: When required by law, court order, or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, remember items in your cart, analyze website traffic, and show you relevant product recommendations. You can control cookies through your browser settings, but disabling them may affect website functionality like maintaining your shopping cart.

6. Data Security

We implement industry-standard security measures including SSL/TLS encryption, secure servers, and restricted access controls to protect your personal and payment information. All payment data is processed by PCI-DSS compliant payment processors. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

7. Your Privacy Rights

You have the following rights:

• Access: Request a copy of personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal data (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing emails using the link in each email
• Data Portability: Request your data in a portable format

To exercise these rights, contact us at hello@chargezone.com

8. Data Retention

We retain your information for as long as necessary to fulfill orders, process returns (30 days), comply with legal requirements (tax records), and provide customer service. When data is no longer needed, we securely delete or anonymize it.

9. International Shipping & Data

We currently ship to US, UK, and South Africa. Your information may be transferred to and processed in these countries. By using our services, you consent to this transfer and processing.

10. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect information from children under 13. If we discover we have collected such information, we will promptly delete it.

11. Changes to This Policy

We may update this Privacy Policy periodically. We'll notify you of significant changes by posting the updated policy with a new "Last Updated" date. Continued use of our services after changes constitutes acceptance.

12. Contact Us

Questions about this Privacy Policy? Contact us:

Email: hello@chargezone.com
Support: Visit our support page